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WebCitySales - HELP

New to WCS
What is WCS?
Is WCS free?
Do I have to register to use WCS?
What type of buying and selling formats does WCS offer?
How do I find an item at WCS?
What is MyWCS?

Postings
How do I post an item at WCS?
How do I upload a picture?
How do I edit a posting?
How long will my posting appear on WCS?
How do I remove my posting?
How do I save a posting to recall it later?
How do I add HTML to customize my postings?
Can I include personal contact information in my postings?

Classified
What is the Classifieds listing type?
As a seller, how do I post an item?
As a buyer, how do I contact a seller?

Buy it Now
What is the Buy it Now listing type.?
As a seller, how do I post an item.?
As a buyer, how do I contact a seller?

Auction
What is the Auction listing type?
As a seller, how do I post an item?
As a buyer, how do I contact a seller?
What is the Reserve Price?
How do I know if I won the auction?


More Guidelines
What are things that potentially fraudulent sellers do?
What can I do if I suspect a fraudulent seller?
What are things that potentially fraudulent buyers do?
What can I do if I suspect a fraudulent buyer?
How can I avoid a fraud?
What kind of postings are forbidden / not allowed on WCS?



NEW TO WebCitySales


What is WCS?
WCS is the nation's online marketplace for local buying and selling. Back to top

Is WCS FREE?
To browse and buy classifieds WCS is completely free. Posting classifieds and auctions are currently FREE FOR A LIMITED TIME. Back to top

Do I have to Register to use WCS?
It is not necessary to register to browse or buy items in the Classified section. However, you must register if you want to post and / or sell items in the Buy it Now and Auction sections of the site. To register at WCS is FREE and the process is very simple:

1. Click on "Sign Up" and you will be asked to provide your basic contact information.
2. WCS will send to your e-mail a message with a link and instructions for confirming your registration.
3. Finally, you are now Registered at WCS!

Once you have registered, you can manage your postings and personal information through the "MyWCS" section of the site. Back to top

What type of buying and selling formats does WCS offer?
WCS buying and selling formats make it easy for buyers and sellers to do business together. Each format has its own characteristics and advantages.

1. Classified: Under this format, buyers can always contact the seller to negotiate, even if he or she puts a price to the item.

2. Buy it Now: This is a price fixed transaction, where the user must sell the item to the buyer.

3. Auction with optional Buy it Now: Rated auction, where the seller must sell the item to the highest bidder. Back to top

How do I find an item at WCS ?
You can Browse listings when you're not sure what you're looking for, or when you simply want to explore the range of items in WCS or in a specific category. Click on Categories and Subcategories and if you find an item you're interested in, simply click on the item title. Back to top

If you are looking for a specific item that you can describe using a few words, you can use the Search feature. To use the search feature just go to the search box near the top of every page in WCS, enter a few words describing what you are looking for and click the "Search" button. A page of WCS listings displays. Review your search results pages and if you see something you're interested in, just click on the item title. If you want to do a more thurough search click the Advanced Search link in the search box.

What is MyWCS?
With MyWCS, you can track and manage your buying, selling, listings, personal account, information, messages, favourites and more from one single, secure location. You must be a registered user to access most of the MyWCS features. Back to top

LISTINGS


How do I post an item at WCS ?
Click on the "Sell" button at the top of the page. If you don't have an account yet, please register for a WCS account by providing your basic contact information. After registration process is complete you are ready to post your ad or auction. If you already have a WCS account, simply login and follow the process. You will be asked to select Categories and Subcategories to post your item at WCS. Posting at WCS is FREE FOR A LIMITED TIME. Back to top


How do I upload a picture?
During the posting process, you will find the instructions to upload pictures. You simply have to follow them. WCS picture upload process is easy and you can upload up to 6 (six) pictures per posting. Lighter pictures will upload faster; ideally less than 200kb each. Uploading pictures to WCS is FREE FOR A LIMITED TIME. You can not enter a URL in the Add Images box, you must have the picture you wish to upload on your local computer. Back to top


How do I edit a posting?
You can edit your postings through the "Active Listings" link in the MyWCS section of the site or in the submenu bar below the search bar (Note: this menu bar is only visible on certain pages). Find the listing you wish to edit and in the center column of the three columns on the right side of the page you will notice an eraser icon. Click this icon to edit the listing.. Once you have made and approved the changes, they will take effect immediately. You can repeat this process any time you want. Back to top


How long will my posting appear on WCS?
Every time you post an item you will be asked to select a duration range which goes from a minimum or 1 day to a maximum of 30 days. After that time, the posting will automatically expire and it will be removed. Back to top


How do I remove my posting?
If your item sells or you decide to remove it, you can end your listing by selecting the red X in the far right column within the 'Active Listings' option in the MyWCS section of the site. Once you identify the item you can mark it as Sold or remove it from the listing by clicking in "Sold" or "Remove Listing" button. Back to top


How do I save a posting to recall it later?
Go to the listing you are interested in and click the "Favorites" button on the menu bar under the search box to keep track of it. Back to top


How do I add HTML to customize my postings?
Yes. You can use HTML-formatted listings by cutting-and-pasting the code into the Description box during the posting process. However, we do not allow HTML in the Title field. However, the description field is limited to 2000 characters. Back to top


Can I include personal contact information in my postings ?
No. Personal contact information such as email addresses, phone numbers, real names, mailing addresses or URLs may not be included in your listing. Back to top


CLASSIFIEDS


What is Classifieds?
In the Classifieds-style listings, buyers will always contact the seller to negotiate, even if he/she puts a price. Back to top


As a seller, how do I post an item?
Click on the "Sell" button at the top of the page. If you already have a WCS account, please login first. If you don't have an account yet, you will need to register for a WCS account by providing your basic contact information. After registration process is complete you are ready to post. You will start by selecting categories and subcategories that your posting will appear in. You will be asked to provide pricing and delivery information together with an item description under 2000 words. Posting in WCS is absolutely FREE FOR A LIMITED TIME. Back to top


As a buyer, how do I contact a seller?
Go to the listing you are interested in and click on the "Contact seller" button. Fill the form with your contact information including your e-mail and the message you would like to send to the seller and submit it. Back to top


BUY IT NOW


What is Buy it Now ?
In the Buy it Now-style listings, Sellers have the option to offer a Buy It Now price that allows a buyer to get the item right away. It is a fixed price transaction and the seller must sell the item to the buyer. Back to top


As a seller, how do I post an item ?
Click on the "Sell" button. If you already have a WCS account, login first. If you don't have an account yet, you will need to register for a WCS account by providing your basic contact information. After registration process is complete you are ready to post. In the Category List select the For Sale/Auctions option and after that choose the Subcategory in which your posting will appear. Finally, click on the Buy it Now link and fill the form. You will be asked to provide pricing and delivery information together with an item description of 2000 characters or less. Posting in WCS is absolutely FREE FOR A LIMITED TIME. Back to top


As a buyer, how do I contact a seller?
First, search or browse to find an item you are interested in. If you already have a WCS account, please login. If you don't have an account yet, please register for a WCS account by providing your basic contact information. After registration process is complete go to the item and decide whether you're willing to buy the item for the Buy It Now price. Then click the "Buy it Now" button and continue. You will see a Buy it Now confirmation message. Back to top


AUCTION


What is an Auction?
In the Auction-style listing sellers put items up for sale to the highest bidder. Back to top


As a seller, how do I post an item?
Click on the "Sell" button. If you already have a WCS account, login first. If you don't have an account yet, you will need to register for a WCS account by providing your basic contact information. After registration process is complete you are ready to post. In the Category List select the "For Sale/Auctions" option and after that choose the Subcategory in which your posting will appear. Finally, click on the "Auction with optional buy it now" link and fill the form. You will be asked to provide pricing and delivery information together with an item description of 2000 characters or less. Posting in WCS is absolutely FREE FOR A LIMITED TIME. Back to top


As a buyer, how do I contact a seller?
First, search or browse to find an item you are interested in. If you already have a WCS account, login. If you don't have a account yet, you must register for a WCS account by providing your basic contact information. After registration process is complete you are ready to bid. Go to the Minimum bid box, enter your bid and click "Place Bid". In the following screen enter the maximum amount you would be willing to pay for the item and click submit. You will not be able to change (raise) your bid on this auction until you have been outbid by another bidder. Back to top


What is the Reserve Price?
Reserve price is the minimum price a seller is willing to accept for an item. The seller has no obligation to sell the item if the reserve price is not met. The buyer is not shown the reserve price, only whether or not the reserve has been met. A winning bidder must meet or exceed the reserve price and also have the highest bid. Back to top


How do I know if I have won the auction?
At the end of the auction, you'll receive an email from WCS indicating whether you've won the item, with an explanation of next steps. Back to top


MORE GUIDELINES


What are the things that potentially fraudulent sellers do?
  • Ask you to wire money into on International account. Seller may ask you to send payment overseas and will only accept Western Union or another money transfer service (e-Gold).
  • List an address that is different from the address on their item detail page.
  • Recommend an unfamiliar escrow or payment service.
  • Not be up front about the authenticity of items for sale.
  • Will not provide you a verifiable telephone number.
  • Try to convince you not to use payment services which offer protection (accepted services are those like Escrow.com & PayPal).
  • Will repeatedly not answer phone calls or email.
  • Continuously provide excuses about why you haven't received an item.
  • Sell suspect copies of software, music, or videos.
  • Refuse to give you a working shipment tracking number.
  • Sell an expensive popular item at a suspiciously low price.
  • Try to convince you to first communicate outside of WCS by listing their email address or their web page address in the item's description. Back to top


    What should I do if I suspect a fraudulent seller?
    If you feel there is a posting on the site that is false or fraudulent, please contact us at admin@webcitysales.com. Back to top


    How can I avoid a fraud?
    At WCS, we believe that buying items locally is best because this is where you can inspect the item, meet the seller and pay at the time of pickup or delivery -- is the surest and safest way to transact. For National or International items, we strongly suggest taking the following measures to protect yourself from fraudulent sellers: Back to top

  • Always use WCS system:
    When communicating with sellers on WCS always do it using the "Contact Seller" link on the page that details the item. An email will be sent out to the seller with your email address and all transactions will be conducted between you and the seller directly via our system. This way, if we are notified of a seller's fraudulent activity, we will have your contact information to reach you and provide you with the information. Since access to our marketplace is always free, there should be little incentive to take communications off line.
  • Know what you are buying:
    Before making an offer to a seller, ask questions to learn more about what they are selling. You can send a seller a pre-sale note, then make your offer when you are comfortable with purchasing the item. We also recommend checking retail prices and other members' prices for comparison purposes. Remember, if the price looks too good to be true, it probably is.
    In particular, be careful when purchasing high-tech goods, especially when prices are far below retail. Certain high-end items such as flat-panel displays, notebook computers, and cell phones are likely targets for scammers. In many cases, it's appropriate to ask for a serial number before sending payment.
  • Ask for sellers address and telephone number:
    Once you have negotiated the price and have decided to buy the item, ask for the sellers phone number and call him/her up at a random time to make sure he/she is receiving the calls. Honest sellers should be able to provide this information. Having a seller who has a registered telephone number at the other end, will make the seller more trackable and hence less likely to be a fraud.
  • Use a payment method with fraud protection:
    We highly advise AGAINST sending payment via wire transfer. Many fraudulent sellers only accept money by wire transfer, Money Gram, or bank transfer because buyers cannot get their money back and sellers cannot be tracked. If you are within the US and must pay by money order, we suggest using a postal money order. Postal money orders can be investigated, while other money orders cannot.
  • Track your shipment:
    Most major shipping companies allow people to track shipments while they are in transit. We recommended getting a tracking number from the seller, so you can monitor your item in transit. Make sure you are familiar with the seller's shipper, and be aware that there are fake shipping companies on the web which pretend to track a false shipment.

    If you feel a seller is acting fraudulently, please contact WCS immediately at: adminwebcitysales.com. Back to top


    What are the things that potentially fraudulent buyers do?
  • Ask you to wire money into their account.
  • Buyer offers high-value (but fake) cashier's check in exchange for your for sale item. The value of cashier's check often far exceeds your item and the buyer asks you to wire the balance via money transfer service. Banks will often cash these fake checks AND THEN HOLD YOU RESPONSIBLE WHEN THE CHECK FAILS TO CLEAR . Scam often involves a 3rd party (shipping agent, business associate owing buyer money). We would strongly discourage you from wiring money.
  • Recommend an unfamiliar escrow or payment service.
  • Place large orders to be sent to a foreign location.
  • Say they will pay you half of what's due before they receive the item, and half payment afterwards.
  • Pay with an international credit card or cashier's check. Back to top


    What should I do if I suspect a fraudulent buyer?
    If you feel a buyer is acting fraudulently, please contact us at admin@webcitysales.com. Back to top


    What kind of postings are forbidden / not allowed on WCS ?
    WCS prohibits the listing or sale of any items that are illegal, under any applicable law, statute, ordinance or regulation at local, state, provincial, national or international law.

    The following type of listings are prohibited on WCS site: Postings of any franchise, pyramid scheme, "club membership", multi-level marketing, distributorship or sales representatives arrangement or other business opportunity which requires an up front of periodic payment, requires recruitment of other member, sub-distributors or sub-agents, or pays commissions only (except for postings that make clear that the available job pays commission only and clearly describes the product or service that the job seeker would be selling, in which case such postings may be permissible).

    Other items that are specifically prohibited include:
  • Alcoholic Beverages
  • Baby Walkers
  • Blood, Bodily Fluids and Body Parts
  • Burglary Tools
  • Counterfeit currency, stamps or coins
  • Counterfeit Products
  • Electronic Surveillance Equipment
  • Embargoed Goods
  • Government and Transit Uniforms, IDs and Licenses
  • Illegal Drugs & Drug Paraphernalia
  • All type of illegal services and products.
  • Hazardous Materials
  • Fireworks, Destructive Devices and Explosives
  • Identity Documents, Personal Financial Records & Personal Information (in any form, including mailing lists)
  • Items which encourage or facilitate illegal activity
  • Lottery Tickets, Sweepstakes Entries and Slot Machines
  • Obscene Material and all types of Pornography
  • All type of offensive material
  • Pictures or images that contain frontal nudity
  • Police & Other Security Forces Badges and Uniforms
  • Prescription Drugs and Devices
  • Recalled items
  • Stocks and Other Securities
  • Stolen Property
  • Tobacco Products
  • Used Cosmetics
  • Weapons and related items (such as firearms, firearm parts and magazines, ammunition, BB and pellet guns, tear gas, stun guns, switchblade knives, and martial arts weapons). Back to top

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